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If you encounter technical problems or have any questions about our products, feel free to contact our support team:

Telephone:   +49 8165 906 300
[Mon.-Thu. from 9:00 am - 4:00 pm and Fri. from 9:00 am - 2:00 pm]

Return Mail

Please include the following items:

  • Please request a RMA number (see RMA Request)
  • Copy of bill as proof of guarantee
  • Exact description of problem ("defect" is not precise enough)
  • if possible, the CPU and memory
  • filled out "RMA Form" (see RMA Request)

Please use original packaging or an equivalent packaging with antistatic wrapping.

Address for RMA return shipment:

MSC Technologies Systems GmbH
Headquarters Freiburg
Munzinger Strasse 3
79111 Freiburg i.Br.
Telephone: +49 (0)761 8819-777
Fax: +49 (0)761 8819-778

Technical support enquiry per eMail


Personal Data

Contact: +49 (0)7249-910-0